Privacy Policy
Effective Date: July 25, 2026
Welcome to the ZentraMC Webstore. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our webstore or purchase digital products for the ZentraMC Minecraft server.
By using our webstore, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our webstore, we may collect:
• Minecraft username or UUID
• Email address
• Billing country and region
• Purchase history and transaction details
• IP address
• Browser and device information
• Support messages and correspondence
Payment information is collected and processed securely by our payment providers. ZentraMC does not store your full credit/debit card details.
2. Payment Processing
Our webstore is powered by Odoo or CraftingStore, which securely process orders and work with trusted payment providers. Your payment information is handled according to the privacy policies of those services and their payment processors.
3. How We Use Your Information
We use your information to:
• Deliver purchased digital items, ranks, or perks.
• Verify and process payments.
• Detect and prevent fraud or unauthorized purchases.
• Provide customer support.
• Improve the functionality and security of our webstore.
• Comply with applicable legal obligations.
4. Cookies
Our website may use cookies and similar technologies to:
• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Analyze website traffic and usage.
You can manage or disable cookies through your browser settings, although some features may not function correctly.
5. Data Sharing
We do not sell or rent your personal information.
We may share your information only with trusted third parties that help us operate the webstore, including:
• Odoo or CraftingStore
• Payment processors
• Fraud prevention services
• Website hosting providers
• Government or legal authorities where required by law.
6. Data Retention
We retain personal information only for as long as necessary to:
• Deliver purchased products.
• Maintain transaction records.
• Resolve disputes.
• Meet legal, tax, and accounting requirements.
After this period, information will be securely deleted or anonymized where reasonably possible.
7. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee complete security.
8. Refunds and Chargebacks
All purchases are for digital products intended for use on the ZentraMC Minecraft server.
Refund requests are handled according to our Refund Policy. Unauthorized chargebacks may result in temporary or permanent suspension of access to purchased benefits while the matter is investigated.
9. Children's Privacy
Our services are intended for Minecraft players of all ages. If you are below the age required by your local laws to manage your own personal information, you should use our services with the involvement of a parent or guardian.
10. Your Rights
Depending on your country or region, you may have the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Object to certain processing activities.
• Request a copy of your personal data where applicable.
To exercise these rights, contact us using the information below.
11. Third-Party Services
Our webstore may contain links to third-party services. We are not responsible for the privacy practices of external websites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised Effective Date. Continued use of the webstore after changes become effective constitutes acceptance of the revised policy.
13. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Server Name: ZentraMC
Support Email: zentramc18@gmail.com
Discord: https://discord.gg/zentramc
Thank you for supporting ZentraMC!